In this role you will be the operational backbone for the Football Schools department, owning data, reporting and administration that underpin revenue and growth. You will lead platform and reporting strategy, ensure accurate financial planning, and oversee customer and procurement processes. You’ll partner with Finance, Technology, Procurement and Legal to deliver timely insights and robust controls. This is a high-impact, cross-functional position at a club prioritising data-driven decision making and sustainable profitability.
Responsibilities
Own data, reporting and management information for the department; ensure completeness and accuracy
Produce monthly performance reporting and develop metrics on customer lifetime value, retention and partner performance
Lead budgeting inputs, track performance against plan, and surface variances; align with central finance
Specify and select operating platform with Technology and Procurement to serve domestic and international operations
Oversee customer administration, billing and consent; ensure smooth enrollment and invoicing from day one
Manage procurement, stock control and central resources; coordinate with procurement processes
Provide insights and forward planning for 6–24 month horizons; support strategy development
Lead, develop and performance-manage the administration team
Ensure data protection and safeguarding compliance for children and partners
Key requirements
Proven track record of owning management reporting and data in a multi-site or multi-product business
Budgeting and forecasting experience with variance analysis
Financial literacy including P&L awareness and working with central Finance
System specification, requirements definition and platform evaluation
Ability to convert transactional data into usable management information
Experience in high-volume customer administration, ideally subscription or recurring revenue
Procurement, purchasing and stock control within a large organisation's financial framework
Experience leading and developing an administration or operations team
Knowledge of data protection and consent under UK GDPR
Ability to collaborate across Finance, Technology, Procurement and Legal without direct authority
High attention to detail and consistency in repetitive work
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