In this role you lead on-site delivery for data centre projects, serving as the primary client contact and coordinating a flexible team to meet SLAs. You bridge hands-on installation work with client-facing leadership, guiding wiring, equipment deployment, and testing to ensure high-quality, compliant outcomes. You drive safe, standardized delivery and rapid issue resolution, shaping a reliable client experience. This is a hands-on, leadership-focused opportunity to influence data centre operations at scale.
Pay / Benefits
tailored benefits
learning and development opportunities
flexible work options
support for wellbeing
career growth opportunities
diversity and inclusion initiatives
Responsibilities
Lead on-site installation teams for DC operations and field service engagements as the client’s primary contact
Install and decommission data centre network, server, storage, and telecom equipment following SOPs
Install and test fibre and copper cabling, including fibre terminations and RJ45 terminations
Ensure client infrastructure is configured, installed, and tested per operational solution
Coordinate with clients, carriers, and colleagues to expedite delivery and diagnose issues
Provide technical guidance, mentoring, and training to junior team members
Uphold quality standards and latest MOPs, conduct toolbox talks and site briefings, ensure PPE and safety practices
Monitor project progress and enforce delivery to quality standards
Follow handover procedures for shift changes to ensure service continuity
Key requirements
Substantial experience in technical client support
Experience in managing staff to achieve first-time-right deployments
Knowledge of data cabling infrastructure, installation standards, and testing
Understanding of network routing and switching
Entry-level experience providing remote support in collaboration technologies
Full, clean driving license
Proximity to London and potential travel to Ireland/EU
Discretionary willingness for out-of-hours work to meet customer SLOs
Excellent communication, both verbal and written
Strong planning and foresight for project activities
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