Administrator L3(Contract)

Overview

In this role you will resolve priority incident tickets and service requests, contribute to incident analysis and change management, and drive continuous service improvement. You’ll work within a delivery framework to meet SLAs, document root causes, and implement mitigations to reduce recurrence. This position supports client-facing services and requires collaboration with cross-functional teams to sustain reliable, secure IT operations. You are asked to help shape incident management and change processes in a modern digital transformation environment.

Responsibilities

• Triaging and resolving high-priority incidents (P2) and other incidents within defined SLAs
• Logging incidents, documenting observations and root causes to inform mitigations
• Handling service requests within agreed timelines and SLAs with quality and accuracy
• Monitoring SLAs across incident lifecycles and escalating as needed
• Participating in regular service reviews with clients and internal teams
• Creating and presenting change requests with rollback plans, executing approved changes
• Documenting post-implementation outcomes
• Analyzing incidents to support root-cause analysis and service improvement plans

Key requirements

• Linux Administration

• Linux Administration

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