As a Technical Product Support Engineer, you will back the repair operations across Europe, Africa, the Middle East and Australia. You will provide hands-on technical and engineering support, drive repair improvement initiatives, and assist with new models and diagnostic tools rollout. You’ll track partner performance against KPIs and collaborate with HQ and cross-functional teams to resolve complex issues. This role sits at SIEE’s London head office, offering a pathway to influence repair quality and efficiency across a global network.
Pay / Benefits
Discretionary bonus opportunity
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café/Free soft drinks/On site bar
Responsibilities
Provide ongoing technical support to repair partners on diagnostics tools, equipment and processes
Collaborate with cross-functional teams to resolve field technical and quality issues
Distribute and manage technical equipment to repair partners per security policy
Offer technical guidance for new product introductions and launches
Support implementation and maintenance of new repair processes
Review technical requirements with repair centres ensuring compliance
Assist users of internal bespoke applications and troubleshoot
Deliver training on new models/equipment to repair centres
Drive repair partner process improvements to meet KPIs
Enhance repair centre efficiencies in production flow, assembly and testing
Prepare materials for technical meetings and follow up on actions
Provide ad hoc analytical support
Key requirements
2+ years in electronic engineering or manufacturing (or graduate with necessary skills)
Understanding of software installation/configuration and error log interpretation for troubleshooting
Ability to diagnose hardware faults at circuit-board level
Strong knowledge of electronics equipment and tools
Technical mindset with problem-solving orientation
Experience troubleshooting electronic products and embedded systems
Hardware-focused background with some software exposure
Experience introducing new technical equipment into repair environments
Experience managing firmware releases to repair centres and testing releases internally
Self-motivated, proactive, able to prioritise and meet deadlines
Team player with fast, efficient work style and attention to detail
Strong MS Office skills
Desirable: basic project management, data trend analysis
Useful: additional European language, multi-lingual experience
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