In this role you will be a customer‑facing technical advisor within our Professional Services team, focusing on a portfolio of Idira customers in UK & Ireland and across EMEA. You will guide Privileged Access Management (PAM) and security best practices, act as the technical representative with cross‑functional Idira teams, and drive long‑term adoption of Idira SaaS. You’ll combine hands‑on problem solving with strategic advisory to ensure customers realize value and secure environments. This role offers impact across architecture, delivery, and customer success, with travel to customer sites and collaboration with product and R&D teams.
Responsibilities
Serve as the primary technical advisor for assigned customers across EMEA, managing onboarding through long‑term adoption as part of the Technical Account Management service.
Build and maintain trusted relationships with operational stakeholders and executive sponsors
Guide customers on Privileged Access Management and security best practices
Contribute technical expertise to escalation scenarios where relevant
Be the customer technical representative when working with other Idira technical teams such as R&D, Support, etc
Provide expert guidance on Idira SaaS solutions
Anticipate technical challenges and risks
Monitor product usage and adoption trends
Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions
Assist customers with configurations, troubleshooting and integrations
Align with the account team on strategy for your customers and share information
Collaborate with Product Management, R&D, Support, and Professional Services team
Represent the customer's voice internally
Key requirements
Minimum 5 years of Idira PAM experience ideally in a large, complex or modernized environment
Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
Hands on working knowledge with AI tools
Ability to resolve complex technical problems
Experience with endpoint protection agents is beneficial
Willing to travel to customer sites as required
Ability to speak a second language is advantageous
Current Security Clearance or willing to complete process is beneficial
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