Supplier Support Advisor/CX Advisor - B2B

Overview

In this role you will support tour operators to meet traveler-centric standards and optimize Viator and Tripadvisor listings. You’ll handle high-volume operator inquiries, resolve issues, and guide partners via email, chat, and phone to ensure accurate product data and smooth connectivity. You’ll collaborate across teams to improve listings and distribution while upholding Tripadvisor’s Traveler First philosophy. This position offers growth through coaching colleagues and contributing to ongoing process improvements.

Pay / Benefits

• remote-friendly work
• flexible schedule
• donation matching
• tuition assistance
• travel perks
• health benefits

Responsibilities

• Provide real-time operator support via email, chat, and phone
• Resolve operational questions and escalate complex issues when needed
• Assist with account management, product inquiries, and booking resolutions
• Collaborate with internal teams to resolve overlapping traveler and operator issues
• Review and optimize tour/activity listings on Viator
• Ensure accurate product categorization across Viator, Tripadvisor, and distribution partners
• Facilitate and troubleshoot integration between operator booking systems and Viator/Tripadvisor
• Share best practices to improve listings and visibility
• Train operators to use self-service tools for bookings and profile management
• Build and maintain trusted relationships with internal and external partners
• Support team goals and participate in departmental initiatives
• Handle additional duties to support business growth

Key requirements

• Bachelor’s degree or equivalent experience
• Excellent written and verbal English; bilingual a plus
• Proficiency with Google Workspace, online platforms, and CRM systems (Salesforce preferred)
• Strong problem-solving ability and teamwork
• Self-motivated with attention to detail and thorough follow-through
• Ability to work from a quiet home office with reliable internet and flexible schedule

• Traveler-First mindset
• Strong communication skills
• Analytical thinking to identify trends in data
• Google Workspace
• CRM systems (Salesforce preferred)
• Content management systems

Full job description from WhatJobs. Apply for this role →