Sales Host / Member Consultant

Overview

In this role, you will be a brand ambassador focused on growing membership and delivering outstanding member experiences. You’ll support the club’s commercial goals while providing welcoming service to members, guests and prospects. You will convert leads, nurture renewals and upsells, and build lasting member relationships to boost retention. You’ll work with a team to drive engagement and participate in campaigns and events that elevate the gym experience. This is a fast-paced, member-centric role in a high-performance culture that rewards results.

Pay / Benefits

• Free Everlast Gyms membership
• 20% colleague discount across Frasers Group brands
• Eligibility for Everlast Gyms Monthly Champions programme
• Training and development opportunities
• Opportunities to deliver Personal Training sessions outside contracted hours
• Opportunities to gain Group Training experience

Responsibilities

• Convert prospects into members through exceptional experiences
• Drive membership sales, renewals, upgrades and secondary spend opportunities
• Conduct tailored club tours aligned to individual fitness goals
• Follow up enquiries and leads to maximise conversion
• Build strong member relationships to improve retention and engagement
• Support delivery of club sales and retention targets
• Provide a friendly, professional environment for members and guests
• Handle member queries and concerns efficiently and professionally
• Promote products, services and fitness solutions available within the club
• Support club initiatives, events and member engagement activities
• Represent the Everlast Gyms brand with energy and professionalism
• Support day-to-day club operations and act as a key holder when required
• Maintain cleanliness, presentation and safety standards in member-facing areas
• Utilise membership and CRM systems to manage enquiries and member information
• Collaborate with the wider club team and support national campaigns and initiatives
• Take ownership of personal performance and development

Key requirements

• Essential: Passion for fitness, customer service and sales
• Essential: Strong communication and relationship-building skills
• Essential: Positive, confident and outgoing personality
• Essential: Target-driven mindset with a desire to achieve results
• Essential: Strong organisational and administration skills
• Essential: Ability to work independently and as part of a team
• Essential: Flexible to working hours, including weekends and bank holidays
• Desirable: Previous experience in sales, hospitality, retail, leisure or customer service
• Desirable: Experience working toward sales or performance targets
• Desirable: Knowledge of membership sales or customer retention principles
• Desirable: Experience using sales, booking or membership systems

• Communication
• Relationship-building
• Customer-focused mindset
• CRM systems
• Membership systems
• Sales tracking or booking systems

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