Sales Host / Member Consultant

Overview

As a Sales Host at Everlast Gyms, you help grow our membership base while delivering standout member experiences. You act as a brand ambassador, supporting commercial goals and ensuring high-quality service for members, guests and prospects. You’ll drive sales, renewals and engagement, working with cross-functional teams to promote fitness solutions. This role offers development in a fast-growing fitness business with meaningful impact on member journeys and club culture.

Pay / Benefits

• Free Everlast Gyms membership
• 20% colleague discount across Frasers Group brands
• Eligibility for Monthly Champions recognition programme
• Opportunities to deliver Personal Training sessions outside contracted hours
• Training and development opportunities
• Opportunities to gain experience delivering Group Training classes

Responsibilities

• Convert prospects to members through engaging experiences
• Drive membership sales, renewals, upgrades and upsell opportunities
• Conduct tailored club tours aligned to individual fitness goals
• Utilise questioning, rapport-building and objection-handling techniques
• Follow up on enquiries to maximise conversions
• Build strong member relationships to improve retention and engagement
• Support delivery of club sales and retention targets
• Provide friendly, professional customer experiences and handle queries
• Promote products and services available in the club
• Support club initiatives, events and member engagement activities
• Represent the brand with energy and professionalism
• Assist with day-to-day operations and gym floor standards
• Utilise CRM and membership systems to manage enquiries and member information
• Collaborate with the wider team and support national campaigns and initiatives
• Take ownership of personal performance and development

Key requirements

• Passion for fitness, customer service and sales
• Strong communication and relationship-building skills
• Positive, confident and outgoing personality
• Target-driven mindset with a desire to achieve results
• Strong organisational and administration skills
• Ability to work independently and as part of a team
• Flexible approach to working hours, including weekends and Bank Holidays
• Desirable: experience in sales, hospitality, retail, leisure or customer service
• Desirable: experience working toward sales or performance targets
• Desirable: knowledge of membership sales or customer retention principles
• Desirable: experience using sales, booking or membership systems

• communication
• relationship-building
• positive and proactive attitude
• CRM systems
• membership systems
• sales/booking systems

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