In this role you will partner with senior EMEA clients to maximize value from Anthropic's Claude capabilities. You will guide adoption, align AI solutions with strategic business goals, and drive usage across API and Claude products. You will influence product direction through customer insights and help shape regional CS processes. This is an early regional role offering autonomy, cross-functional collaboration, and the chance to scale our EMEA customer base while advancing responsible AI deployment.
Pay / Benefits
competitive compensation
optional equity donation matching
generous vacation and parental leave
flexible working hours
office space in a collaborative environment
Responsibilities
Forge strategic relationships with key EMEA decision makers and identify optimization/expansion opportunities
Develop deep product expertise across API, Claude for Enterprise, and Claude Code to advise customers on optimal solutions
Lead usage planning and value realization by mapping current and future adoption
Monitor usage patterns and address underutilization to maximize contracted value
Act as the customer’s thought partner, sharing roadmap updates and coordinating with Product PMs for EMEA needs
Quantify value through ROI and impact metrics to justify continued and expanded investment
Identify new use cases and lines of business for Claude across departments and workflows
Design and execute change management initiatives (Train the Trainer, Center of Excellence, enablement)
Own end-to-end customer experience with lifecycle management and Quarterly Business Reviews
Help build and codify regional CS processes, playbooks, and best practices
Key requirements
6+ years in customer-facing roles (CS, Consulting, Solutions, or equivalent)
Experience with both consumption-based and seat-based models and their expansion levers
Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
Experience explaining and demonstrating technical products to diverse audiences
Strategic mindset to identify growth opportunities and translate into actionable plans
Strong cross-functional collaboration and stakeholder management
Robust project management skills and multitasking across many accounts
Passion for AI and responsible development
Experience operating in growing regions across time zones
Native English; bonus: French, German, Spanish, or Italian
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