In this role you will deliver high-quality gas, heating and hot water repairs across Hackney Housing properties. You will work hands-on in residents’ homes, balancing technical excellence with strong safety and customer service. You’ll service, repair and install domestic gas appliances and systems, and complete gas safety documentation to ensure compliant, reliable heating for residents. You’ll operate as part of the Housing Repairs and Maintenance team, collaborating across disciplines to minimise disruption and uphold service standards. This is a hands-on, customer-facing position that offers an opportunity to contribute to safe, well-maintained homes and improve resident experience.
Responsibilities
Service, repair, maintain and install domestic gas appliances, boilers, heating and hot water systems.
Carry out annual gas servicing in line with the Gas Servicing Programme.
Diagnose and repair boilers, pumps, motorised valves, radiators, controls and associated pipework.
Install and replace modern boilers, gas fires and wall heaters.
Carry out power flushing, drain-downs and recommissioning of heating systems.
Undertake minor plumbing, electrical and finishing works where required.
Complete landlord gas safety certificates and other required legal documentation.
Accurately record work completed, materials used and job updates via PDA/IT systems.
Assess faults, identify the appropriate repair and manage materials required.
Work safely at height using ladders, scaffolding and mobile towers where necessary.
Work professionally within residents’ homes, minimising disruption and leaving properties clean and tidy.
Manage and prioritise allocated work to meet required timescales and quality standards.
Maintain tools, equipment and the Hackney Housing vehicle to the required standards.
Support apprentices and less experienced colleagues when required.
Key requirements
Current ACS Gas qualifications and relevant gas engineering experience.
Strong experience servicing, repairing and installing domestic gas appliances and heating systems.
Good fault-finding and diagnostic skills.
Knowledge of gas safety legislation and safe working practices.
Experience working in residents’ homes, social housing or a housing repairs environment would be highly beneficial.
Ability to complete accurate gas certification and electronic job records.
Good customer service and communication skills.
Ability to organise and prioritise your own workload.
Full UK driving licence and ability to use a council vehicle.
Commitment to keeping all relevant qualifications and certifications up to date.
customer service
communication
organisation and prioritisation
servicing, repairing and installing domestic gas appliances
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