Specialist Vetting & Onboarding Co-ordinator

Overview

In this hybrid role, you will support the Team Manager to drive high-performing vetting and onboarding operations. You’ll coordinate workloads, train and guide a team, and push continuous improvements to ensure compliant, high-quality service delivery. You’ll act as a subject-matter expert on vetting processes, influencing workflows and standards across the function. This is a hands-on, impact-focused position with a clear path to shaping screening and onboarding services within a large public services organization.

Pay / Benefits

• Pension 6% employer matched
• Annual leave 25 days + bank holidays
• Life assurance 2x base salary if in pension, (1x if not)
• Flexible working to support work-life balance
• Employee Assistance Programme
• 30% Serco Leisure Centre Discount

Responsibilities

• Coordinate team workload, resources, rotas, and workflow queues to meet service targets
• Support with processing team administrative tasks such as Right to Work Checks, Visa Expiry, Occupational Health and Audit management
• Provide coaching, training, and ongoing support to Vetting & Onboarding Administrators
• Develop and maintain process documentation, training materials, guides, templates, and team resources
• Monitor quality standards and provide performance feedback to support colleague development
• Handle escalated queries, investigations, and complaints, ensuring timely resolution
• Support and lead change projects and continuous improvement initiatives
• Undertake second-check approvals and quality assurance activities
• Assist with onboarding activity relating to TUPE transfers and acquisitions, including Right to Work and employment screening checks
• Maintain expert knowledge of vetting legislation, policies, systems, and best practice

Key requirements

• Desirable knowledge of screening and vetting processes, including criminal record checks, references, BPSS, UK Security Vetting, and BS7858
• Strong understanding of UK Right to Work legislation and acceptable documentation requirements
• Experience using Multiple HR and vetting systems, particularly those used with our process, such as SAP, ServiceNow, UK Security Vetting, Access Screening System, OpenText, Occupational Health systems, Spinifex, RTW App, and MyHR Online
• Excellent communication and stakeholder management skills
• Proven ability to coach, train, and support colleagues to achieve high performance
• Strong organisational skills with the ability to prioritise workloads and coordinate resources effectively
• A proactive approach to problem-solving, continuous improvement, and change management

• communication
• stakeholder management
• coaching
• SAP
• ServiceNow
• UK Security Vetting

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