Marketing Manager - Sheraton Grand London Park Lane

Overview

In this role you lead the hotel's marketing strategy to boost brand visibility, guest engagement, and revenue across all segments. You will drive integrated campaigns, digital performance, and content creation, collaborating with key operational teams. You shape the marketing presence of a premier London luxury hotel within a global hospitality brand. You’ll influence demand generation, brand positioning, and commercial outcomes in a fast-paced, guest-centric environment.

Pay / Benefits

• discounted room nights and F&B across Marriott hotels
• complimentary meals on duty
• complimentary laundry service
• flexible benefits for wellbeing
• Employee Assistance Programme
• Discretionary Service Charge and Bonus

Responsibilities

• Develop and execute the hotel's annual marketing and communications strategy aligned with commercial objectives
• Lead integrated campaigns across digital, social, email, PR, and on-property channels
• Drive brand awareness and engagement for rooms, dining, events, and seasonal activations
• Manage hotel social media presence ensuring on-brand content aligned with Marriott standards
• Collaborate with Revenue, Sales, F&B, and Events teams to support demand generation
• Analyze campaign performance and market trends to optimize results
• Manage relationships with creative agencies, media partners, influencers, photographers, and other external stakeholders
• Maintain website content and ensure marketing collateral is accurate and brand-aligned
• Support PR activities, media visits, and reputation management
• Manage the departmental marketing budget and ROI across activities

Key requirements

• Minimum 3 years' experience in Marketing Manager or equivalent within hospitality/luxury/lifestyle
• Strong digital marketing and social media management experience
• Experience delivering integrated campaigns with measurable commercial outcomes
• Excellent copywriting, communication, and stakeholder management skills
• Experience with CMS, email marketing platforms, social media advertising, and analytics tools
• Strong understanding of brand management, customer engagement, and market positioning
• Excellent organisational skills with ability to manage multiple projects
• Creative mindset with strong commercial awareness and analytical capability

• creative mindset
• stakeholder management
• communication
• content management systems
• email marketing platforms
• social media advertising

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