Delivery Director, Vesper Build and Run

Overview

As Delivery Director, you oversee delivery excellence for the Vesper pillar across client programs. You act as the primary delivery contact for clients, coordinating global governance, and managing end-to-end lifecycle from onboarding to launch and run. You balance client needs with a shared platform roadmap, collaborating with Product and Engineering to maintain alignment. You drive delivery health, capacity planning, and risk management, shaping the scale and impact of the Vesper platform. This role offers influence over strategy, governance, and the delivery organization within a fast-paced, international environment.

Responsibilities

• Lead program and portfolio delivery for high-impact initiatives on the Vesper pillar
• Ensure delivery quality, SLA adherence, and consistency across accounts
• Own delivery health, budget, and resource management to deliver on time and within budget
• Structure projects to meet fixed dates around sports calendars and live events
• Approve team plans and run regular build reviews to manage deviations
• Provide visibility on capacity, prioritization, and cross-account dependencies
• Manage governance, stakeholder communication, and progress reporting
• Escalation point for client concerns and major delivery risks; orchestrate incident management
• Lead, coach, and develop a global delivery team; establish consistent ways of working
• Manage senior client relationships and co-own account growth with cross-functional teams
• Align with product and engineering to balance client work with platform roadmap
• Sign off on build phase closure and capture learnings for future bids
• Oversee service transfers to support teams as required

Key requirements

• 10+ years' project/program management in fast-paced tech environments
• Strong Agile experience plus other methodologies (waterfall, hybrid, PRINCE2, Scrum at scale)
• Excellent management and coaching skills with ability to influence cross-functional teams
• Strong senior stakeholder management with client-facing experience
• Exceptional English communication at all levels
• Track record delivering in large, complex organizations with ambiguity
• Understanding of technology, process, risk, and controls, including GM awareness
• Experience in international/multi-country teams and global delivery
• Experience capacity/resource planning across a portfolio of concurrent projects
• Experience with incident management and client-facing escalation handling
• Willingness to travel regularly

• influencing and trust-building
• clear and concise communication
• cross-functional collaboration
• Agile (and alternative methodologies: waterfall, hybrid, PRINCE2, Scrum at scale)
• delivery governance and risk management
• incident management and client escalation handling

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