Client Pensions Team Lead (Education, Managed Services)

Overview

As Client Pension Team Lead, you guide a pension administration team delivering LGPS services for multiple clients within IRIS Managed Services. You will balance people leadership with operational oversight, ensuring accurate processing, quality, and timely delivery. Collaborating with the Client Pension Manager, you drive workload planning, KPIs, and continuous improvement. This role offers impact across client implementations, service delivery, and pensions governance in a fast-growing software services environment.

Pay / Benefits

• growth and development opportunities
• belonging and diversity culture
• impact on millions of users
• remote work flexibility
• working with a market-leading organisation
• opportunity to develop leadership career

Responsibilities

• Lead, coach and develop a team of pension administration professionals
• Manage departmental KPIs, productivity measures and service level agreements
• Schedule and allocate workloads to ensure efficient service delivery
• Monitor quality standards and identify opportunities for process improvement
• Act as the first point of escalation for client concerns and operational issues
• Produce management reporting and operational performance insights
• Support recruitment, onboarding and development of new team members
• Ensure accurate and timely pension administration processing
• Maintain strong understanding of pension legislation and industry developments
• Support LGPS end-of-year activities and client service meetings

Key requirements

• 3-5 years' pension administration experience, ideally in an Education environment
• Strong knowledge of pension legislation and LGPS advantageous
• Experience leading, coaching or mentoring colleagues
• Excellent communication and stakeholder management skills
• High levels of accuracy and attention to detail
• Strong organisational and planning capability
• Good working knowledge of Excel, Word and Outlook
• Proactive and solutions-focused problem solving

• communication
• stakeholder management
• attention to detail
• Excel
• Word
• Outlook

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