Assoc. Manager, Engineering

Overview

As Assoc. Manager of Engineering, you lead a CM Scrum team delivering Altéa CM evolutions for top airline customers. You empower a self-organised, customer-focused group that quickly translates gaps into value, while aligning with cross-team streams and competency centers. You enable high-quality delivery, manage performance, and foster continuous improvement in a mission-critical system used globally. This role combines people leadership with delivery accountability to impact millions of travelers.

Pay / Benefits

• flexible working
• 28 days' holiday
• bonus
• pension
• healthcare
• life assurance

Responsibilities

• Lead and grow the CM Scrum team, fostering a diverse, open environment
• Set objectives, provide feedback, and conduct performance reviews throughout the year
• Oversee recruitment and onboarding to maintain a balanced, efficient team
• Drive delivery quality and on-time CM evolutions within scope and budget
• Support Customer Success Engineers, Stream Leaders, and Product Owners in managing customer priorities
• Be accountable for team performance (scope, timeline, quality, cost) and manage production issues and escalations
• Maintain alignment with other CM component teams and streams
• Promote shift-left quality, address non-functional requirements, and manage technical debt
• Foster engineering mindset, continuous improvement, and innovation
• Share customer context with the team and represent the group in project and ART forums
• Lead organizational change with the wider team and drive adoption where needed

Key requirements

• Degree in Computer Science or related field, or equivalent experience
• Software engineering background with Agile methodologies (ideally SAFe)
• Previous management experience and customer-facing exposure
• Understanding of large-scale, 24x7 systems and airline ecosystem
• Excellent interpersonal skills
• Travel IT industry experience is a plus

• leadership
• collaboration
• communication
• SAFe Agile
• software engineering
• automation

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