Senior Pensions Administrator

Overview

In this role you will manage complex pensions calculations and administration for a diverse client base within our Outsourcing line. You will mentor junior colleagues, review work for accuracy, and act as a technical escalation point. Your work will cover diverse case types (Retirements, Transfers, Deaths) and leverage both bulk and manual calculation methods. You will drive service quality, coordinate workloads, and contribute to continuous process improvements. This is a client-facing, collaborative role that supports a broad pensions agenda and professional growth.

Pay / Benefits

• 25 days of annual leave plus an extra company day
• private healthcare
• life insurance
• group income protection
• hybrid working options
• defined contribution pension with 10% employer match

Responsibilities

• Process and manage complex pensions calculations and queries (DB and/or DC) across various case types
• Check and guide junior colleagues to ensure accuracy and high output quality
• Act as escalation point for technical issues, non-standard cases, and member complaints
• Apply pensions legislation/regulations and WTW procedures to daily work
• Support Team Leader to meet SLAs and coordinate workload; take on some client responsibilities
• Coach and mentor junior staff to develop team capability
• Identify and drive process improvements to enhance client service
• Assist in complex or project-based work as needed

Key requirements

• DB experience essential
• experience in occupational pension administration (Retirements, Transfers, Deaths)
• knowledge of Pensions Legislation and Regulations
• DB manual calculations experience
• high attention to detail and ability to follow procedures
• ability to manage high volumes with accuracy
• strong organizational and time management skills
• excellent written and verbal communication; proficient in Excel and Word
• experience coaching and supporting colleagues
• hybrid/multi-site team experience preferred

• attention to detail
• communication
• coaching/mentoring
• Microsoft Excel
• Microsoft Word
• Pensions legislation/regulations

Full job description from WhatJobs. Apply for this role →