In this Senior Client Success Lead role within the Product team, you drive customer value for our Retail Media capabilities by translating feedback into product priorities. You’ll act as a strategic advisor to senior stakeholders, guiding adoption and best practices across launches and rollouts. Partnering with Product, Engineering and commercial teams, you shape experiences that scale customer outcomes and impact. This is a chance to influence product direction at a leading analytics-driven retail tech company.
Pay / Benefits
flexible working hours
birthday off
private medical insurance
life assurance
pension scheme with employer matching up to 7.5%
Wellbeing support through Wellness Hub
Responsibilities
Champion customer needs and feedback in product discussions and roadmaps
Build trusted relationships with senior client stakeholders as a strategic product advisor
Lead complex product launches, feature rollouts and adoption initiatives across multiple groups
Analyze product health, adoption and user journey data to identify trends and opportunities
Collaborate with Product and Technology to influence priorities and improve user experiences
Key requirements
Experience in Retail Media, AdTech, MarTech or related product environment
Credibility operating with senior stakeholders and influencing decisions across teams
Strong understanding of product adoption, customer success and user engagement principles
Ability to translate customer feedback and performance data into actionable recommendations
Ability to navigate ambiguity and drive outcomes across Product, Technology and commercial functions
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