As ServiceNow Technical Architect at Accenture in London, you will lead the end-to-end architecture and governance of ServiceNow solutions across ITOM, IRM, CSM, TSM and beyond. You will ensure delivery aligns with scope, objectives and enterprise standards, while guiding client discussions and executive reviews. You’ll drive platform innovation through AI, automation and integration strategies, enabling scalable and resilient operating models. You’ll mentor teams, influence transformation programs, and contribute to thought leadership. This role offers impactful work within a global, innovation-focused environment.
Pay / Benefits
25 days vacation per year
app-based fitness classes
discounts on gyms
private medical insurance
charitable leave (3 days per year)
flexibility and mobility
Responsibilities
Lead end-to-end architecture, design and governance of ServiceNow solutions across multiple modules and capabilities
Ensure solution delivery adheres to scope, objectives, architecture standards and best practices
Act as trusted advisor to clients on platform adoption, roadmap planning and digital transformation
Define target architecture and blueprints for scalable, service-aware operating models
Lead architecture discussions, workshops and design reviews with stakeholders
Drive platform innovation using AI, automation, predictive analytics and Agentic AI
Own complex technical decisions, risk management, integration strategies and governance
Guide development teams through design, implementation and deployment phases
Collaborate with sales and account teams on presales, demonstrations, proposals and estimates
Mentor architects, developers and consultants to foster technical excellence
Contribute to thought leadership through accelerators, patterns and community engagement
Drive adoption of emerging ServiceNow capabilities
Support enterprise IT architecture sales engagements with a focus on ITSM, ITOM, IRM, CSM and TSM
Key requirements
ServiceNow certifications: System Administration, Application Developer, ITSM/CSM/IRM Implementations; Certified Technical Architect desired but not mandatory
Strong knowledge of integration architecture, cloud technologies and enterprise platforms
Experience leading large-scale ServiceNow transformations
Ability to translate business outcomes into scalable technical solutions
Excellent client-facing, presentation and leadership skills
Pre-sales experience across ITSM, ITOM, IRM, CSM, TSM; familiarity with AIOps, Now Assist, Agentic AI and related transformation initiatives
Past experience delivering web technologies and learning new technologies
Understanding of selling to enterprise IT architecture
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