As ServiceNow Lead Developer at Accenture in London, you will drive the technical implementation of ServiceNow solutions for enterprise-scale engagements. You will translate designs into scalable, secure solutions and lead development teams to deliver high-quality, AI-enabled capabilities. The role sits within a cross-functional set of teams and connectors with architects, analysts and client stakeholders to deliver outcomes that advance digital transformation. You will shape best practices, governance, and reusable components to accelerate delivery at scale.
Pay / Benefits
25 days vacation per year
gym discounts and app-based fitness classes
private medical insurance
charitable leave (3 days per year)
flexibility and mobility for role delivery
Responsibilities
Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities
Translate architectural designs and functional requirements into scalable technical solutions
Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities
Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance
Drive solution quality through code reviews, technical mentoring, and deployment governance
Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms
Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows
Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions
Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities
Contribute to reusable components, accelerators, development standards, and automation frameworks
Ensure solutions are scalable, secure and aligned to ServiceNow best practices
Provide technical leadership to development teams and code reviews
Key requirements
Strong hands-on ServiceNow development experience
ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM
Strong knowledge of integration architecture, cloud technologies and enterprise platforms
Ability to translate business outcomes into scalable technical solutions
Excellent client-facing, presentation and leadership skills
Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks
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