Contract Manager - Telecommunications

Overview

In this role you will own the contractual and commercial management of complex customer projects and operational services for a global technology organisation delivering mission-critical communications. You will oversee post-award contract governance, change control, risk management, and performance monitoring across cross-functional teams. The role focuses on delivering robust commercial outcomes in live delivery and operations within telecom/critical infrastructure environments. You will be part of a hybrid, UK-based team in central London, working with senior stakeholders to drive value and mitigate exposures.

Responsibilities

• Manage complex customer, supplier and partner contracts throughout delivery and operational lifecycle
• Analyse contractual obligations, deliverables, liabilities, warranties and commercial risks
• Own contractual change control including change requests, variations, impact assessments and contractual notices
• Review customer and supplier claims and prepare entitlements and commercial exposures
• Monitor service performance against SLAs, KPIs, incidents and service credits
• Establish and maintain contract governance frameworks and chair reviews
• Maintain contract risk registers and ensure mitigation and escalation
• Manage disputes and escalations per governance procedures
• Collaborate with Operations, Engineering, Sales, Presales, Finance, Procurement, Supply Chain and Legal
• Maintain comprehensive contractual records and produce management information

Key requirements

• 7–10+ years in contract, commercial or operational contract management
• Strong experience managing complex post-award contracts
• Experience with contractual change, variations, claims, risk and dispute management
• Experience managing SLA-driven operational or managed-service contracts
• Strong commercial and financial understanding
• Experience managing senior customer and internal stakeholders
• Experience within telecommunications, rail, defence, utilities, infrastructure or other mission-critical environments
• Telecommunications or critical-network knowledge would be highly advantageous

• stakeholder management
• effective communication
• problem-solving
• contract management
• change control
• SLA/KPI monitoring

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