Senior Contracts Manager

Overview

In this Senior Contract Manager role, you drive contractual and commercial management for complex customer, supplier and partner contracts across live delivery and operations. You will work within a global technology organization delivering mission-critical communications, partnering with Ops, Engineering, Sales and Legal. You’ll influence risk, change control, and governance to safeguard commercial outcomes and service performance. The role offers hybrid working in London and exposure to high-stakes infrastructure projects.

Responsibilities

• Manage complex contracts through delivery and operations lifecycle
• Analyze obligations, liabilities, warranties, and commercial risks
• Own contract change control processes including CRs, variations, impact assessments, approvals and notices
• Review claims and assess commercial exposure; prepare company entitlements
• Monitor service performance: SLAs, KPIs, incidents, service credits, corrective actions
• Establish contract governance and chair reviews with customers and internal teams
• Maintain risk registers and ensure mitigation and escalation
• Handle disputes/escalations per governance procedures
• Collaborate with Operations, Engineering, Sales, Presales, Finance, Procurement, Supply Chain and Legal
• Maintain comprehensive contractual records and audit trails
• Produce management information on performance, risk, position, and actions
• Maintain telecommunications knowledge to interpret and challenge technical issues in contractual terms

Key requirements

• 7–10+ years in contract, commercial or operational contract management
• Strong experience with post-award management of complex contracts
• Experience with change control, variations, claims, risk and dispute management
• Experience managing SLA-driven operations or managed services contracts
• Strong commercial and financial understanding
• Experience managing senior stakeholders
• Experience in telecommunications, rail, defence, utilities, infrastructure or another mission-critical environment
• Telecommunications or critical-network knowledge advantageous

• Stakeholder management
• Cross-functional collaboration
• Analytical thinking
• Contract lifecycle management
• SLA/KPI monitoring
• Change control and claims management

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