In this Solutions Engineer role, you will provide technical expertise on equipment and design to Projects Managers, Account Managers, and colleagues, ensuring projects meet Creative Technology’s robust standards. You’ll stay current with new gear and solutions, test ideas with Technical Managers, and support multiple projects—on site when needed. You will document systems, train staff, and share learnings to inform delivery decisions. The role blends hands-on engineering with strategic input to shape technical direction and project outcomes.
Responsibilities
Stay abreast of new equipment and innovations and collaborate with Technical Managers to test and recommend them
Oversee prep progress for projects you’re involved in to maintain high standards across departments
Provide ad-hoc and formal training to engineers and technicians on equipment and systems
Create or deliver training materials and sessions with presentations and documentation
Support Rental Team with alternative equipment or supplier ideas when internal stock is insufficient
Encourage on-site experience transfer by delegating tasks to others when appropriate
Provide feedback on technical delivery, equipment, staff, freelancers, and processes for improvement
Assist in evaluating new equipment or technologies for future investment
Contribute to best use, technical direction, and resource planning across the company
Prepare documentation for pre-production, prep, and on-site delivery, including drawings, plots, schematics, patches, schedules, handover and debrief reports
Travel to sites or other offices in the UK and worldwide as required
Attend client meetings to support proposals with technical solutions
Produce documentation to enable smooth delivery and repeat projects
Maintain neat and efficient work area to support department operations
Support on ISO accreditation audits and cross-team purchasing where needed
Keep up-to-date with the full range of Creative Technology’s equipment and services
Key requirements
Passion for technology
Ability to learn new technology, systems and processes from varied sources
High level of attention to detail
Strong interpersonal and communication skills
Willingness to travel domestically and internationally
Foundational knowledge across a broad range of technical disciplines
Experience or comfort with on-site support and remote troubleshooting
Communication
Mentoring and coaching
Team collaboration
Equipment and systems knowledge for event/production environments
Technical design and documentation (drawings, schematics, patch and cable schedules)
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