Sales - Supervisor

Overview

In this role you drive a seamless omnichannel shopping experience as a Store Supervisor, leading a team to deliver outstanding service and embodying New Look’s brand values. You will coach staff, optimize in-store layout and visual merchandising, and champion customer-first interactions to grow store performance. You’ll partner with management to implement the Service Promise and contribute to local community and charity initiatives. This is a hands-on leadership position in a fast-paced fashion retail environment.

Pay / Benefits

• flexible patterns/work arrangements
• training and progression opportunities
• supportive development culture
• inclusive and diverse workplace
• employee well-being initiatives (implied through culture)
• community engagement opportunities

Responsibilities

• Develop and coach the team to deliver a seamless omnichannel customer journey in-store and online
• Lead and observe YATD-based coaching to build trusted fashion recommendations
• Inspire in-store visual journeys through layout, merchandising, windows and mannequins
• Embed the Service Promise (Easy/Smile/Care) in daily store ethos
• Capture customer feedback (VOTC) and relay opportunities to leadership
• Support KIND initiatives (backhauling, carrier bags, waste) to reflect values
• Manage team deployment to meet customer needs and maximize sales opportunities
• Recognise and share team achievements to improve store performance
• Support charitable activities and local community engagement
• Ensure compliance with SOPs to protect brand and efficiency
• Oversee payroll within budget and company guidelines
• Foster a diverse and inclusive team culture
• Maintain store safety and adherence to H&S procedures
• Drive strong visual execution and operational processes for sales growth
• Keep the team updated on New Look offerings to drive genuine recommendations
• Use data (omnichannel and commercial) to inform decisions
• Support store leadership to optimize profitability and cost control
• Work with management to adapt to change and communicate effectively
• Model company values and support team wellbeing and development
• Contribute to career pathways and succession planning

Key requirements

• Retail experience is desirable but not essential
• Excellent communication and customer-facing skills
• Ability to work in a fast-paced environment and support team resilience
• Keen eye for store standards and detail
• Understanding of the local customer and market
• Strong interpersonal skills and team leadership
• Knowledge of and commitment to company values and policies

• customer focus
• communication
• team leadership
• Omnichannel customer service
• merchandising and visual presentation
• data-informed decision making

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