Sales - Supervisor

Overview

In this Supervisor role, you drive an omnichannel customer experience across store and online channels, aligning the team with our brand promise and values. You coach staff to deliver trusted fashion advice and a seamless shopping journey, while leading in-store visual storytelling and service standards. You’ll reinforce the brand ethos through initiatives like KIND and the Service Promise, contribute to community impact, and work closely with leadership to grow the team and store performance.

Responsibilities

• Guide the omnichannel customer journey to ensure a unified brand experience in-store and online
• Coach the team on YATD techniques and provide feedback to build customer confidence in styling
• Lead in-store visual merchandising and layout to reflect local market needs
• Embed the Service Promise Easy/Smile/Care in daily practice
• Capture customer feedback via VOTC and report opportunities to management
• Support the embedding of KIND initiatives (backhauling, carrier bags, waste management)
• Optimize team deployment to meet customer needs and recognize top performers
• Promote charity and community involvement at local level
• Foster diversity and inclusion and model company values in daily leadership
• Support team wellbeing, development, and succession planning
• Ensure store safety and adherence to H&S procedures
• Manage payroll spend within budget and company guidelines
• Maintain awareness of store targets and KPI, and use data to identify opportunities
• Drive strong visual execution and operational efficiency to grow sales
• Keep the team informed about New Look offerings to enhance recommendations
• Adhere to Standard Operating Procedures to protect the brand and maximise efficiency
• Support change management and effective communication within the management team

Key requirements

• Customer-focused with strong communication and relationship-building skills
• Experience in retail or potential entry-level leadership role
• Comfortable working in a fast-paced retail environment and adapting to change
• Keen attention to detail and strong team-player mindset
• Knowledge of or ability to learn omnichannel processes and reporting
• Willingness to lead, develop teams, and drive performance
• Desire to contribute to community and charity initiatives

• Communication
• People management
• adaptability
• Omnichannel awareness
• KPI and data-informed decision making
• Visual merchandising and store presentation

Full job description from WhatJobs. Apply for this role →