Desktop Engineering Lead

Overview

As Desktop Engineering Lead you will lead a team of Desktop Motor Engineers to deliver efficient, accurate claims handling aligned with client requirements and industry standards. You will coach and develop engineers, drive continuous improvement, and ensure quality and operational targets are met. The role combines motor engineering expertise with people leadership to enhance customer outcomes and service delivery. This is a chance to shape engineering performance in a market-leading organization and contribute to a culture of accountability and excellence.

Pay / Benefits

• Hybrid and flexible working
• 25 days annual leave plus bank holidays
• Self-Invested Personal Pension Scheme (SIPP)
• Private healthcare plan
• Life assurance
• Employee Assistance Programme

Responsibilities

• Lead, coach, develop and motivate a team of Desktop Engineers
• Manage day-to-day workflow, workload allocation and resource planning
• Ensure service level agreements and operational targets are consistently achieved
• Provide technical guidance on complex repair methodologies, vehicle damage assessments and total loss decisions
• Monitor quality standards through audits and file reviews
• Support client relationships and act as an escalation point for technical and operational issues
• Analyse trends and identify opportunities for training and process improvement
• Ensure compliance with internal governance, client requirements and industry regulations
• Drive a culture of continuous improvement, accountability and customer excellence

Key requirements

• Significant experience within motor engineering, vehicle damage assessment or claims engineering
• Strong technical knowledge of vehicle repair methodologies, modern vehicle construction, total loss processes and vehicle valuations
• Experience negotiating repair costs, methodologies and total loss settlements
• Previous leadership, supervisory or team management experience
• Demonstrable ability to coach, mentor and develop colleagues
• Strong stakeholder management and communication skills
• Excellent problem-solving and decision-making capabilities
• Experience of working within agreed service and performance targets
• A strong customer and client-focused approach
• ATA Accreditation (or working towards accreditation)
• Experience using Audatex or similar estimating platforms
• Strong understanding of vehicle construction and repair techniques
• Sound knowledge of insurance principles and claims handling processes
• Ability to make independent decisions and provide technical direction
• Excellent organisational and workload management skills

• stakeholder management
• communication
• problem-solving
• vehicle repair methodologies
• vehicle construction
• total loss processes

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