In this role you join a growing IT MSP to deliver expert third-line support and consultancy for a diverse client base. You will resolve complex incidents, manage projects, and ensure adherence to client SLAs, while staying current with industry trends. You’ll work closely with clients and the broader team to shape effective IT solutions and maintain high customer satisfaction. The position offers hands-on Microsoft-focused exposure and clear career progression within a supportive, service-driven culture.
Pay / Benefits
Pension
Parking
Ongoing Training
Competitive salary up to 45k
Responsibilities
Provide reactive and proactive IT support and incident management for multiple clients
Monitor and maintain systems and networks
Install and configure systems and applications
Diagnose hardware and software faults and guide clients through troubleshooting
Support updates and roll-outs for client applications and train users as needed
Follow SLA-based ticket handling and manage multiple open tickets
Build and maintain strong client relationships through professional service
Key requirements
3–5 years’ experience as a 3rd Line Engineer in an MSP
Windows Server 2012/2016/2019 knowledge
Microsoft Exchange/O365 experience
Active Directory administration
VMware or Hyper-V experience
DNS/DHCP/Group Policy knowledge
Networking and firewall experience
Backup and restore procedures
Full UK Driving License
good verbal and written communication; time management; structured problem-solving
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.