Senior Customer Success Associate - Employee Experience Channels

Bournemouth Source: WhatJobs

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Overview

In this role you will shape and execute omni-channel strategies to boost product adoption, retention, and employee engagement. You’ll own end-to-end digital channel performance and ensure a cohesive cross-channel experience across entry points. You’ll collaborate with Employee Success, HR, Product, Legal, Marketing and Technology to deliver coordinated campaigns and translate data insights into actionable improvements. You’ll lead go-to-market efforts and maintain a living channel strategy that personalizes communications. This is a fast-paced, matrixed environment where your impact drives engagement at scale.

Responsibilities

Develop and execute channel strategies to drive adoption, expansion, retention, and engagement
Own the end-to-end strategy and performance of digital channels across employee entry points
Ensure a cohesive omni-channel experience across platforms and touchpoints
Partner with cross-functional teams to deliver coordinated experiences
Analyze channel and campaign performance data and translate insights into actionable recommendations
Create positioning and value propositions tailored to audiences
Maintain a channel strategy framework for personalized communications
Coordinate messaging and campaign execution with Marketing, Communications, and Change Management
Lead go-to-market initiatives and multi-channel rollout
Manage and keep current communications/marketing assets for ongoing optimization

Key requirements

Experience in channel strategy, product marketing, or go-to-market strategy
Ability to lead cross-functional initiatives and influence adoption across multiple channels
Strong analytical skills and data-driven decision making
Excellent communication, storytelling, and relationship management with peers, partners, and senior leaders
Thrive in a fast-paced, matrixed environment with multiple priorities