Technical Operations Engineer

Overview

As a Technical Operations Engineer, you will manage and optimize production environments across Oracle Cloud Infrastructure, ensuring high availability and strong performance for mission-critical workloads. You’ll support government-focused regions and exchange knowledge to implement scalable, reliable cloud solutions. The role blends hands-on administration with incident analysis to continuously improve uptime and supportability. This is a chance to contribute to secure, isolated cloud regions and to advance Oracle’s cloud capabilities for complex customers.

Pay / Benefits

• competitive benefits
• flexible medical
• life insurance
• retirement options
• volunteer programs
• accessibility accommodations

Responsibilities

• Install, monitor, maintain, support, and optimize production server hardware and software
• Provide escalated technical support for complex issues and lead problem management cases
• Coordinate escalated cases and lead internal resources or vendors to resolution; manage storage infrastructure for Oracle systems and databases
• Assist with OS/app upgrades, bug fixes, patching, and standardization projects across the Oracle tech stack to ensure cloud-level uptime
• Provide on-call support on a rotating basis

Key requirements

• Linux System Administration
• Kubernetes
• Cloud
• Exadata
• Networking
• Database
• Storage
• Compute
• Virtualization
• Troubleshooting
• Experience participating in or running incident bridges
• Customer focus and passion for delighting customers
• Experience in cloud technical support or incident management is preferred

• Customer focus
• Quick learner
• Collaboration
• Linux System Administration
• Kubernetes
• Cloud

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