In this role you will lead the global AI, automation, data and integration strategy for the Professional Services Group, driving a transformation to faster, cheaper and more scalable delivery. You will build and guide a specialist team, identify opportunities across the delivery lifecycle, and partner with Sales and Product to turn AI insights into commercial value. You’ll shape standardized delivery models and data-driven decision making to improve outcomes for Klipboard customers. This is a high-impact, globally distributed leadership position at a cloud ERP company embracing AI and emerging tech.
Pay / Benefits
hybrid work policy
global/remote collaboration potential
Responsibilities
Define and lead the global strategy for AI, automation, data, and integration across PSG
Reduce time, effort, and cost-to-serve through AI and automation
Leverage automation and repeatable delivery frameworks to improve efficiency and scalability
Build and lead a specialist global team focused on AI enablement, automation, integration frameworks, and data insights
Identify and implement AI and automation opportunities across the full delivery lifecycle (pre-sales, implementation, testing, onboarding, optimisation)
Establish standardized, repeatable, and automated delivery models to reduce delivery risk
Partner with Sales to enhance scoping and solution validation using data-driven insights
Enable improved visibility and control of the order book through data-driven insights and automation
Develop a data-driven operating model using PSA systems and delivery metrics to optimise performance
Define and lead integration strategies with standard APIs, connectors, and reusable components
Collaborate with Product, R&D, and global PSG leadership to align AI initiatives with business strategy
Drive continuous improvement and adoption of emerging technologies across PSG
Key requirements
Proven experience leading AI, automation, data, or digital transformation initiatives in SaaS/ERP/Professional Services
Strong track record of improving delivery efficiency and scalable frameworks
Ability to translate technology into commercial outcomes (cost-to-serve, productivity)
Deep understanding of software implementation, delivery, integration architecture, and data-driven performance management
Experience with generative AI, machine learning, or automation platforms (RPA, workflow orchestration, low-code tools)
Experience building and leading globally distributed specialist teams
Strong experience using data and PSA tools to drive performance and decision-making
Collaborative ability with Sales, Product, and Delivery; capable of executive-level influence
Excellent communication and stakeholder management
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.