PSG AI & Automation Lead

Overview

In this role you will lead the global AI, automation, data and integration strategy for the Professional Services Group, driving a transformation to faster, cheaper and more scalable delivery. You will build and guide a specialist team, identify opportunities across the delivery lifecycle, and partner with Sales and Product to turn AI insights into commercial value. You’ll shape standardized delivery models and data-driven decision making to improve outcomes for Klipboard customers. This is a high-impact, globally distributed leadership position at a cloud ERP company embracing AI and emerging tech.

Pay / Benefits

• hybrid work policy
• global/remote collaboration potential

Responsibilities

• Define and lead the global strategy for AI, automation, data, and integration across PSG
• Reduce time, effort, and cost-to-serve through AI and automation
• Leverage automation and repeatable delivery frameworks to improve efficiency and scalability
• Build and lead a specialist global team focused on AI enablement, automation, integration frameworks, and data insights
• Identify and implement AI and automation opportunities across the full delivery lifecycle (pre-sales, implementation, testing, onboarding, optimisation)
• Establish standardized, repeatable, and automated delivery models to reduce delivery risk
• Partner with Sales to enhance scoping and solution validation using data-driven insights
• Enable improved visibility and control of the order book through data-driven insights and automation
• Develop a data-driven operating model using PSA systems and delivery metrics to optimise performance
• Define and lead integration strategies with standard APIs, connectors, and reusable components
• Collaborate with Product, R&D, and global PSG leadership to align AI initiatives with business strategy
• Drive continuous improvement and adoption of emerging technologies across PSG

Key requirements

• Proven experience leading AI, automation, data, or digital transformation initiatives in SaaS/ERP/Professional Services
• Strong track record of improving delivery efficiency and scalable frameworks
• Ability to translate technology into commercial outcomes (cost-to-serve, productivity)
• Deep understanding of software implementation, delivery, integration architecture, and data-driven performance management
• Experience with generative AI, machine learning, or automation platforms (RPA, workflow orchestration, low-code tools)
• Experience building and leading globally distributed specialist teams
• Strong experience using data and PSA tools to drive performance and decision-making
• Collaborative ability with Sales, Product, and Delivery; capable of executive-level influence
• Excellent communication and stakeholder management

• collaboration
• communication
• stakeholder management
• AI and automation
• data analytics and data-driven decision making
• integration architecture and API strategy

Full job description from WhatJobs. Apply for this role →