In this role you drive the growth and excellence of Benchling's Professional Services in Europe, ensuring successful deployments, high customer satisfaction, and maximum product value. You lead a distributed team, set delivery standards, and partner with Sales to align services with business goals. You’ll champion AI-driven delivery practices and engage with C-level stakeholders to accelerate enterprise adoption. This is a strategic, hands-on leadership role at the intersection of life sciences and enterprise software.
Responsibilities
Oversee end-to-end delivery quality, timelines, and performance for EMEA PS engagements
Set and enforce delivery standards for complex, validated, and regulated environments
Escalation point for at-risk engagements with cross-functional resolution
Build and retain a distributed Europe-focused team (Zurich, London/Cambridge) and optimize structure and incentives
Develop onboarding, career paths, and bench strength for consultants and specialists
Manage partner relationships with systems integrators, overseeing performance and quality
Decide when to use partner delivery vs. in-house, managing transition points
Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book
Collaborate with Sales on deal structuring for implementations, expansions, renewals with services
Provide capacity and revenue forecasting to leadership
Represent PS in executive reviews with enterprise pharma/biotech clients
Build trusted relationships with technical and scientific stakeholders
Promote AI delivery practices within PS and with customers
Key requirements
8+ years in professional services, implementation, or delivery leadership in enterprise software; life sciences/biotech experience preferred
Ability to understand Biotech R&D processes and speak with VP/C-Level Scientific & Research IT leaders
Proven track record building and coaching distributed teams across multiple European countries
Experience leading managers and ensuring delivery quality and execution
Direct experience managing delivery through third-party SI partners with accountability for quality
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