Senior Manager, Professional Services (EMEA)

Overview

As Senior Manager, Professional Services at SOTI, you will lead Enterprise Services and Professional Services across EMEA, driving service delivery and commercial success. You’ll guide 4 teams, shape delivery standards, and partner with Sales to scope, price, and deliver engagements. You’ll influence product and delivery roadmaps with field insights and uphold security and compliance. This role offers growth, cross-functional impact, and exposure to cutting-edge mobility solutions at scale.

Responsibilities

• Lead and develop 4 teams of Professional Services and regional delivery, uniting them behind common objectives
• Own regional PS and Enterprise Services P&L, including revenue, bookings, margin, and utilization
• Forecast demand, plan capacity, and manage staffing to meet delivery commitments
• Partner with Sales on scoping, pre-sales support, and SOW definition to ensure accurate scope and pricing
• Oversee delivery of implementations, migrations, and upgrades of SOTI software to quality, on time, and within scope
• Govern configuration and deployment of SOTI ONE products against project deliverables and testing standards
• Provide escalation management for at-risk engagements and key regional accounts
• Drive continuous improvement of delivery model, methodology, and tooling
• Direct regional Enterprise Services to deliver proactive, high-value service driving adoption and retention
• Build trusted relationships with senior stakeholders and partners to ensure optimal design and delivery
• Collaborate with Sales, Legal, Finance, and Product on commercial, contractual, and delivery matters
• Offer technical leadership and guidance in planning and design, ensuring compliance across engagements
• Provide feedback to product teams to inform fixes, enhancements, and roadmap priorities

Key requirements

• 10+ years in professional/technical services or enterprise software delivery
• At least 4 years in a people leadership role managing managers
• Proven track record of owning commercial performance for a services org P&L
• Experience leading enterprise software implementations or migrations at scale, ideally in MDM/EMM/enterprise mobility
• Demonstrated success partnering with Sales on scoping, pre-sales, and SOW definition
• Bachelor's degree in a relevant field, or equivalent professional experience
• Willingness to travel regionally and occasionally internationally
• Additional regional language skills are a plus

• leadership and people management
• stakeholder relationship building
• cross-functional collaboration
• enterprise software delivery
• MDM/EMM or enterprise mobility
• delivery governance and project management

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