In this role you will act as a senior technical advisor and SME within Grafana’s Field Engineering team, guiding strategic deals and complex customer engagements. You will build reference architectures, craft value-based stories for the sales team, and own scalable training content. You will operate with minimal supervision on high-impact engagements and mentor other engineers. This position blends technical leadership with product strategy, enabling customers to adopt Grafana technologies at scale.
Pay / Benefits
100% remote
RSUs
30 days annual leave (Grafana Shutdown Days)
global, diverse team
onboarding and career growth pathways
Responsibilities
Advise on strategic deals and complex customer engagements with Solution Engineers and Observability Architects
Serve as SME with deep Grafana Platform knowledge and multiple Grafana technologies
Craft and deliver value-based stories to help technically close deals
Create and curate training content (workshops, guides, demo scripts) and align with product roadmap
Architect and maintain live demo/POV infrastructure for scale, ensuring reliability and security
Influence product direction and surface enablement gaps in product planning
Present to customers and at marketing events as Grafana ambassador
Provide technical guidance and best practices to customers and internal teams
Contribute to product documentation and organizational knowledge via white papers and blogs
Mentor Senior and Staff Solution Engineers and Field Engineers
Key requirements
8+ years of related technical experience
2+ years in a Senior Field Engineer role or equivalent
Deep Grafana Platform SME plus broad Observability tech knowledge
Adjacent domain expertise (e.g., IoT, AI/ML)
Experience creating product training assets
Cross-functional collaboration with PM and Engineering for enablement content
Proficiency with at least one modern programming language
Linux familiarity
Experience using AI tools to assist coding while owning final quality decisions
Ability to architect applications on AWS/Azure/GCP with IaC (Terraform) and knowledge of Kubernetes, Docker, Serverless, Microservices
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