IT Support Engineer, UK

Overview

In this role you will provide on-site IT support for the UK office and the broader EMEA region, handling troubleshooting, onboarding, and logistics. You will work with the IT Manager to maintain smooth IT operations and contribute to process improvements. The position offers exposure to AV, network, and fleet management in a fast-paced, hybrid environment. You will collaborate with cross-functional teams to ensure reliable technology supports business outcomes.

Pay / Benefits

• bonus/commission (as applicable)
• equity
• benefits
• hybrid work arrangement
• opportunity for travel
• career development

Responsibilities

• Provide on-site IT support in the London office, resolving tickets and troubleshooting hardware and software issues
• Support the EMEA region by assisting with remote IT requests and offering additional support when needed
• Manage AV equipment and conference rooms in the London office, ensuring smooth operations for meetings and events
• Handle the installation of local office equipment, including workstations, network equipment, and peripherals
• Conduct IT onboarding and orientations for new hires across the UK and EMEA regions, ensuring a smooth start for employees
• Oversee shipping and receiving logistics for IT equipment, especially during onboarding and offboarding processes
• Collaborate with the IT team to continuously improve processes and implement automation where applicable
• Assist in managing relationships with third-party vendors, particularly for equipment and services
• Support broader IT initiatives and projects within the organization as directed by his Sr IT Manager

Key requirements

• Bachelor’s degree in Information Technology or related field
• 3+ years of IT support experience in a corporate environment
• Proficiency in macOS and Windows OS troubleshooting and support
• Experience managing AV equipment and conference room setups
• Familiarity with ticketing systems (Jira, ServiceNow) and ITSM platforms
• Experience using MDMs such as Jamf and Workspace ONE for fleet management
• Experience using Okta
• Knowledge of office networking (Meraki preferred)
• Strong organizational and communication skills
• Ability to prioritize tasks and work independently in a fast-paced environment
• Willingness to travel to other offices as needed
• Occasional travel to other EMEA offices to support IT operations
• In-office schedule alignment (3 days in office, 2 days remote)

• strong organizational skills
• clear communication
• ability to work independently
• macOS and Windows troubleshooting
• AV and conference room setup
• ticketing systems (Jira, ServiceNow)

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