IT Support Specialist Analyst

Overview

In this role you will provide technical assistance to end users and maintain the local IT environment. You will manage devices, configure workstations and software, and ensure timely resolution of hardware and software issues. You will support meeting rooms, printers, servers, and ICT services while contributing to technical documentation and inventory records. You will collaborate with third-level support and external providers to keep business-critical IT services running smoothly.

Responsibilities

• Provide technical assistance and support to end-users for computer systems, software, and hardware
• Manage and support laptops, desktops, mobile devices, and IT equipment
• Install, configure and maintain workstations, operating systems and standard software
• Monitor and manage tickets with timely follow-up and escalation
• Troubleshoot and resolve hardware and software issues promptly
• Support printers, servers and related IT services
• Maintain meeting rooms and audio/video conferencing technologies
• Update technical documentation and IT inventory records
• Coordinate with third-level support teams and external providers

Key requirements

• 2–3 years of IT support experience
• Bachelor's degree in Computer Science, Information Technology or related discipline
• Proficiency with Microsoft technologies and Microsoft 365 applications
• Windows operating systems and Windows Hyper-V
• Office 365 deployment and support
• Experience with ticketing systems
• Android and iOS device support
• Computer hardware diagnostics and maintenance
• Infrastructure support including printers and servers
• English language proficiency at B2 level or above
• Knowledge of an additional European language is a plus

• Microsoft technologies and Microsoft 365
• Windows OS and Windows Hyper-V
• Office 365 deployment and support
• Ticketing systems
• Android and iOS device support
• Hardware diagnostics and maintenance

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