In this role you will design, build, and maintain ServiceNow applications, with a focus on Virtual Agent and RPA-driven workflows. You’ll collaborate with stakeholders to translate requirements into scalable solutions and optimize platform performance. You’ll join a forward-thinking global consultancy that values learning and impactful system improvements. This is an opportunity to shape customer experiences and automate critical processes at scale.
Pay / Benefits
Hybrid working model
Training and development opportunities
Private medical and dental cover
Generous pension scheme
Group income protection
Gym discounts and cycle-to-work scheme
Responsibilities
Design, develop, and maintain ServiceNow applications and modules with emphasis on Virtual Agent and RPA workflows
Collaborate with stakeholders to gather requirements and translate them into scalable solutions
Configure and implement ServiceNow Virtual Agent to enhance user experiences
Integrate RPA tools with ServiceNow to automate repetitive tasks
Monitor, troubleshoot, and optimise platform performance for reliability and responsiveness
Key requirements
Proven experience in ServiceNow development and customization (workflows, integrations)
Solid understanding of ITSM and ITOM
Exposure to ServiceNow Virtual Agent and/or RPA tools
Strong JavaScript programming skills
Proactive, problem-solving mindset with a focus on continuous learning
Eligible for SC Clearance (5 years of UK residency)
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