In this role you will design and deploy AI-enabled systems to support Paddle's GTM team's account-based work. You will translate business challenges into practical AI solutions, from prototype to production, impacting how sales, marketing and RevOps identify opportunities and streamline workflows. You’ll own end-to-end delivery, including evaluation, observability and cost optimisation, with a focus on real-world, revenue-driven outcomes. Join a customer-centric fintech with a strong scale and a bias for shipping useful, safe AI. This is a hands-on builder role that blends product impact with practical engineering.
Pay / Benefits
unlimited holidays
4 months paid family leave
learning fund and regular training
remote-first and flexible location options
supportive, inclusive culture
opportunity to impact a global merchant of record platform
Responsibilities
Design and build AI-powered systems for account segmentation, enrichment, scoring, prioritisation and buying-signal detection
Develop and deploy agentic workflows for account research, outbound personalisation, call summarisation and CRM hygiene
Write production-quality code and construct integrations, data pipelines and services to move solutions from prototype to daily use
Optimise for quality, latency and cost via evaluation, prompt design, model selection, routing, caching, context management and token optimisation
Establish practical patterns for building AI systems at Paddle, including monitoring, guardrails, documentation and clear business impact measures
Key requirements
Strong software engineering experience with ability to take a problem from design to production
Python and SQL experience
Hands-on experience with large language models, APIs, retrieval systems, agents or related AI tech
Experience operating AI systems in production, managing hallucination risk, latency, reliability and model cost
Comfort working with structured and unstructured data, building integrations and synthesising data from multiple sources
Interest in commercial problems and understanding of ICP, segmentation, pipelines, buyer intent and sales workflows
Enjoy collaborating with users and navigating ambiguity while balancing speed, quality and maintainability
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