Operations Manager - Prime Residential

Overview

In this role you will oversee day-to-day operations for a portfolio of prime residential and commercial properties in London, partnering with ultra-high-net-worth individuals and their teams. You will manage maintenance, contractors, and procurement while ensuring high service standards and discreet stakeholder handling. The position offers variety, independent ownership of projects, and opportunities to shape property operations at a premium level. You will work closely with cross-functional teams to sustain impeccable properties and client experiences.

Responsibilities

• Oversee day-to-day operations for a portfolio of prime properties
• Coordinate maintenance, repairs, refurbishments, inspections and preventative maintenance
• Manage contractors and suppliers including quotes, contracts, schedules and negotiations
• Liaise with tenants, property managers, estate agents, developers and other stakeholders
• Act as a discreet, professional point of contact for UHNW individuals
• Conduct property visits and inspections ensuring high-quality completion
• Manage procurement, invoices, budgets, payment tracking and supplier relationships
• Research and source products, services and specialist suppliers
• Manage multiple projects and workstreams with deadlines and actions
• Maintain accurate property records, supplier databases, trackers and documentation
• Prepare reports, presentations and documents for senior stakeholders
• Provide broader operational support to the team, including occasional international travel

Key requirements

• Experience in prime/high-end residential property, private estates, facilities or operations management
• Strong understanding of property maintenance, repairs, refurbishment and contractor management
• Experience working with high-net-worth/private clients
• Confident managing contractors, budgets, quotes and service agreements
• Highly organised with excellent attention to detail
• Proactive, hands-on and able to work independently
• Professional, discreet and confident dealing with senior stakeholders
• Strong communication and relationship-building skills
• Excellent organisational and administrative skills

• Proactive and hands-on
• Discretion and professionalism
• Strong communication and relationship-building
• Property maintenance and refurbishment
• Contractor management
• Budgeting and procurement

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