As a Systems and Escalations Engineer, you will provide advanced 3rd line support for hosting customers and internal teams. You will deploy new services, manage systems, and mentor other staff in a fast-paced, customer-focused environment. You will collaborate with vendors and take ownership of complex escalations to ensure service reliability. The role blends hands-on system administration with escalation handling to support growth across Catalyst2, GURU Cloud and UKDedicated. This remote-friendly and training-supported position offers exposure to a broad hosting stack within a supportive, performance-driven culture.
Pay / Benefits
enhanced holiday scheme
birthday bonus
Responsibilities
Provide escalated 3rd line support to customers primarily via email/ticketing, with phone as needed
Assist internal 1st & 2nd line teams with technical escalations
Deploy new customer services
System administration, ongoing management and upgrades, liaising with vendors
Key requirements
Minimum 2 years hosting experience with cPanel/WHM and Linux CLI
Strong WordPress and CMS/Ecommerce knowledge
Understanding of internet protocols and security-minded, process-driven mindset
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