Fragrance Specialist - John Lewis Penhaligon's

Overview

In this Fragrance Specialist role, you join the Penhaligon's team at John Lewis Oxford Street to drive sales and deliver a memorable, personalised customer experience. You’ll promote Puig brands, deepen product knowledge, and build lasting relationships with shoppers to boost brand awareness and loyalty. You will stay abreast of product launches and market trends, contributing to a high-energy, results-driven retail environment. This is an opportunity to grow commercially while shaping premium beauty experiences across a prestigious partner network.

Pay / Benefits

• competitive compensation & benefits package
• learning and development opportunities

Responsibilities

• Achieve individual and account sales targets
• Deliver a personalised and memorable experience to every customer
• Anticipate customers’ needs and recommend products suited to their preferences
• Promote Puig brands with passion, confidence and enthusiasm
• Develop brand awareness and build lasting customer relationships
• Encourage customer loyalty through exceptional service and meaningful engagement
• Maintain the standards and expectations of Puig and the retail partner
• Keep up to date with products, launches, industry developments and market trends
• Develop strong product knowledge and confidently share fragrance expertise with customers
• Contribute positively to a collaborative, energetic and results-focused retail environment

Key requirements

• Experience in a one-to-one sales environment, ideally within fragrance, beauty or luxury retail
• Ambitious and goal-oriented approach to personal and commercial targets
• Genuine love of people, relationship-building and sharing product knowledge
• Interest in the beauty and fragrance industry and current market trends
• Passion for Puig’s products, brands and customer experience
• Excellent interpersonal and communication skills
• Customer-focused approach with the ability to anticipate individual needs
• Confidence to create engaging and memorable retail experiences
• Flexibility to work five days per week across Monday to Sunday

• relationship-building
• customer-focused
• interpersonal communication
• fragrance knowledge
• brand storytelling
• customer relationship management

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