Fragrance Specialist - John Lewis Penhaligon's

Fragrance Specialist - John Lewis Penhaligon's

London, GB

Team: Beauty Advisor

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Location: London
Working Pattern: 15 hours per week, working 2 days across Monday to Sunday

Mission

We have an exciting opportunity for a Fragrance Specialist to join our Penhaligon's John Lewis Oxford St team.As Fragrance Specialist you will achieve sales targets while promoting our brands and delivering a unique and memorable experience to every customer. You will anticipate customers’ needs, exceed their expectations and help them discover products that are right for them.You will also play an important role in increasing brand awareness, building customer loyalty and maintaining the standards expected by both Puig and the retail partner where you are based.At Puig, retail is more than a job. It is a career built around people, growth and opportunity. You will build specialist expertise, develop your commercial skills and gain valuable experience while working with iconic brands in a supportive and diverse team.

What you'll get to do

Responsibilities

• Achieve individual and account sales targets.
• Deliver a personalised and memorable experience to every customer.
• Anticipate customers’ needs and recommend products suited to their individual preferences.
• Promote Puig brands with passion, confidence and enthusiasm.Develop brand awareness and build lasting customer relationships.
• Encourage customer loyalty through exceptional service and meaningful engagement.
• Maintain the standards and expectations of Puig and the retail partner.
• Keep up to date with products, launches, industry developments and market trends.
• Develop strong product knowledge and confidently share fragrance expertise with customers.
• Contribute positively to a collaborative, energetic and results-focused retail environment.

We'd love to meet you if you have

Qualifications and Skills

• Experience in a one-to-one sales environment, ideally within fragrance, beauty or luxury retail.
• An enthusiastic and ambitious approach to achieving personal and commercial goals.
• A genuine love of people, relationship-building and sharing product knowledge.
• A keen interest in the beauty and fragrance industry and current market trends.
• Passion for Puig’s products, brands and customer experience.Excellent interpersonal and communication skills.
• A customer-focused approach with the ability to understand and anticipate individual needs.
• The confidence to create engaging and memorable retail experiences.
• Flexibility to work five days per week across Monday to Sunday.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

WHAT YOU’LL LOVE ABOUT US

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

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