Director of Engineering (InfraOps)

Overview

As Director of Engineering (InfraOps), you will lead a global InfraOps function responsible for federated operations, core infrastructure, datastores, and near 24/7 incident support. You’ll shape the operating model, governance, and supplier relationships to enable product teams while balancing cost, resilience, and service quality. You will manage a ~45-strong engineering cohort across multiple geographies, focusing on capability building and accountability rather than hands-on technical delivery. This is a strategic leadership role with clear impact on large-scale software operations and cost efficiency.

Responsibilities

• Shape and operate the InfraOps function: structure, service offering, and ways of working
• Define boundaries and ownership between InfraOps and product engineering teams
• Set objectives, KPIs, and service expectations aligned to Engineering goals
• Lead cross-geography managers and partners; workforce and succession planning
• Govern service desk operations, incident management, and on-call coverage
• Manage platforms, tooling, and supplier relationships; cost, renewal, licensing, governance
• Ensure compliance and risk controls (SOC 2, ISO 27001, GDPR) and disaster recovery readiness
• Own budget, headcount, capacity modelling, and investment planning
• Drive continuous improvement in service delivery and operational governance
• Maintain strong governance around change management, releases, and access administration

Key requirements

• Degree-qualified in Computer Science, Engineering or related discipline, or equivalent industry experience
• Experience at Director level running an InfraOps/operations function of similar scale
• 10+ years in infrastructure/InfraOps/ops engineering; 3+ years line-managing managers
• Experience supporting multiple product teams in a central InfraOps function
• Budgets, headcount and supplier commercial ownership (renewals, negotiations, cost optimisation)
• Experience with service desk, incident management, and 24/7 support models
• Multi-cloud knowledge (Azure, AWS) and hybrid/private-cloud experience
• Experience with compliance frameworks (SOC 2, ISO 27001, GDPR)
• Strong commercial acumen and ability to articulate cost/value to execs
• Executive stakeholder management and cross-functional collaboration

• Cross-functional relationship building
• Delegation and accountability
• Decisiveness under pressure
• Multi-cloud (Azure, AWS)
• Service desk governance and incident management
• FinOps, cost visibility and forecasting

Full job description from WhatJobs. Apply for this role →