As a People Services Advisor, you are a trusted partner supporting managers and staff across the employee lifecycle. You blend employee-relations expertise with a drive for operational excellence, technology and automation to simplify processes and boost the employee experience. You will work in a global People Services team, using data and AI-enabled tools to enable informed people decisions. You’ll contribute to evolving the People function through continuous improvement and scalable ways of working. This role offers meaningful impact in shaping people strategies and practices at the FT.
Pay / Benefits
generous annual leave
medical cover
inclusive parental leave packages
subsidised gym memberships
opportunity to give back to the community
hybrid working model (50% on-site)
Responsibilities
Provide practical, commercially aware guidance across the full employee lifecycle to managers and staff
Lead and support a broad range of employee relations matters (disciplinary, grievance, capability, performance, absence, flexible working, family leave)
Coach managers to handle people issues with confidence and consistency
Ensure policies and practices reflect current employment legislation and are applied fairly
Manage probation processes with timely guidance and support
Handle consultations on parental leave, adoption, and other statutory leaves
Collaborate with People Operations, Payroll and People Systems to deliver a great employee/manager experience
Identify opportunities to simplify and standardise People processes across the lifecycle
Challenge inefficient practices and implement scalable improvements
Contribute to global People Services standards for quality and compliance
Promote continuous improvement and knowledge sharing within the People team
Champion digital tools, automation and AI to improve efficiency of People Services
Identify repetitive activities suitable for workflow automation or self-service
Test, implement and embed new technologies with People Systems
Use AI to enhance drafting, knowledge management, reporting and operations with governance and data security in mind
Stay informed on emerging HR tech and propose value-adding solutions
Use people data and metrics to identify trends, risks and opportunities
Produce meaningful insights to inform decisions and drive improvement
Develop service performance metrics and actions to enhance quality and employee experience
Work with People Systems to ensure accurate management information for decision making
Lead or contribute to global People initiatives including change, reward, benefits, wellbeing, policy development, process redesign and HR technology projects
Support delivery of the FT People Strategy and broader priorities
Develop and manage project plans with stakeholders to ensure timely delivery
Build strong relationships across the business to understand operational challenges and improve the employee experience
Build trusted relationships with managers and leaders, offering balanced, commercially informed advice
Influence decisions with credible recommendations and evidence-based insight
Collaborate with the global People team to deliver integrated, consistent service
Promote diversity, inclusion and belonging through everyday interactions and project work
Key requirements
Experience as a People/HR Advisor in a generalist environment
Broad experience handling employee relations cases from initial advice to resolution
Strong understanding of UK employment legislation and its practical application
Commercial judgement with ability to influence constructively
Experience identifying and implementing HR process improvements
Strong digital capability with HR technology, AI tools and data usage to improve outcomes
Excellent analytical and problem‑solving skills with actionable recommendations
Experience managing projects or contributing to cross-functional change initiatives
Highly organized with the ability to prioritise competing demands under pressure
Excellent written and verbal communication skills
Strong relationship-building and collaboration skills
Collaborative, adaptable and committed to delivering an exceptional employee experience
High integrity, discretion and professionalism with confidential information
Proactive, curious and continuous improvement mindset
Desirable: CIPD Level 5 or 7, global/multinational experience, experience with Workday or other HRIS, experience with HR tech implementations, familiarity with AI-enabled workplace technologies, ability to analyse HR metrics to influence decisions
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