In this role you drive complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. You will own end-to-end implementations, collaborating with cross-functional teams to deliver scalable, reliable solutions. You translate business needs into technical approaches, manage risks, and guide initiatives from discovery to launch. You’ll influence technical standards and improve partner experience while supporting security and compliance. This is an opportunity to shape integrations that power OpenTable’s ecosystem at scale.
Pay / Benefits
Work from almost anywhere up to 20 days per year
Generous parental leave and vacation
Private health & dental insurance
Mental health and well-being programs (SpringHealth, Headspace)
Annual company-wide week off
Volunteer time and career development funds (Development Dollars)
Responsibilities
Lead complex API integrations from discovery through launch
Own quarter-length technical projects and high-impact partner implementations with clear milestones
Serve as primary technical advisor for sophisticated partners and strategic initiatives
Translate business requirements into scalable technical approaches balancing complexity and partner needs
Diagnose and resolve API and integration challenges using logs, requests/responses, and auth flows
Identify risks, dependencies, and gaps; create mitigation plans
Collaborate with Product and Engineering to clarify scope and develop solutions
Communicate changes, blockers, and risks clearly to stakeholders
Act as escalation point for complex technical issues and implementations
Build expertise across off-the-shelf APIs and broader technical ecosystem
Ensure SLAs and implementation commitments are met while balancing priorities
Partner with Security to ensure security/compliance standards are met
Coordinate with Sales, Partnerships, Support, Product, and Engineering to tie technical decisions to business outcomes
Develop scalable troubleshooting approaches, playbooks, and resources for partner self-service
Identify product improvement opportunities from patterns and partner feedback
Key requirements
Extensive experience in Solutions Engineering, Sales Engineering, or similar customer-facing technical role
Deep experience with REST APIs, JSON, authentication, webhooks, and system integrations
Proven success leading complex technical implementations from discovery to production
Ability to manage quarter-length initiatives across multiple stakeholders
Comfort navigating ambiguity and driving technical decisions to resolution
Excellent communication; ability to translate technical concepts for diverse audiences
Strong collaboration with Engineering and Product teams
Ability to manage multiple complex projects in a fast-paced, global environment
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