As an IT Infrastructure professional at Thales, you will manage run and project activities across the infrastructure estate, focusing on platforms and virtualization. You will ensure reliable server infrastructure delivery, handling incidents and changes within SLAs and driving improvements. You’ll collaborate with CSOC and cross-functional teams to diagnose complex issues and implement technical solutions. This role supports critical systems in a security-conscious, dynamic environment and offers the chance to shape the stability and evolution of our infrastructure.
Pay / Benefits
private medical insurance
cycle to work scheme
annual leave trading
employee discounts
paid volunteering day
stocks and shares
Responsibilities
Incident and task handling within SLA
Infrastructure maintenance, patching and fault finding
Plan and remediate obsolete infrastructure on platforms
Collaborate with other teams to diagnose complex issues
Execute lifecycle events per infrastructure roadmap and change management
Create and maintain accurate infrastructure service and asset records
Implement technical solutions for changes and service improvement
Participate in Service Transition
Deliver changes independently or in team settings
Identify and drive service improvement opportunities
Maintain knowledge of current and emerging infrastructure technologies
Coordinate with CSOC during cyber events
Perform other duties as commensurate with role
Raise changes and produce investigative reports
Update system documentation
Expand technical skills
Monitor and respond to alerts
Engage with internal and external stakeholders
Key requirements
Bachelor Degree or minimum 3 years experience in a third line support role
strong VMware knowledge (ESX, VSAN, NSX, VRA)
Netapp storage expertise
Backup and DR experience
Server hardware experience (Cisco, HP, Dell)
Strong troubleshooting and fault diagnosis abilities
Effective communication across levels and teams
Experience with change management and service improvement
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