In this role you will lead maintenance and troubleshooting of electronic security systems to ensure reliable operation. You will diagnose faults, perform reactive and planned preventive maintenance, and advise clients on solutions. You’ll work with service and engineering teams to deliver excellent service while complying with safety rules and standards. You must be available for on-call rotations and mentor junior engineers as the business grows.
Responsibilities
Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality
Diagnose faults and rectify issues quickly and efficiently
Carry out reactive service visits to meet contracted SLAs
Conduct planned preventive maintenance visits per contracts
Provide client support and guidance on security systems to resolve issues
Maintain accurate records of work, including service and maintenance reports
Collaborate with service administration and engineering teams to deliver excellent service
Participate in on-call standby rota as required
Mentor and manage service engineering team as the business grows
Key requirements
Strong diagnostic and problem-solving skills
Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109)
Excellent communication and customer service skills
Ability to work independently and in a team
Good time-management skills
Ability to identify and solve problems independently
Professional and positive attitude when dealing with customers
Ability to complete detailed work reports accurately and promptly
Proven experience maintaining and repairing security systems (CCTV, intruder alarms, access control)
Proven experience with enterprise security systems (LenelS2, Gallagher, C-Cure)
Experience with IP-based security systems, networks and security software applications
Relevant industry and manufacturing training is favorable
Favorable qualifications such as 18th edition/NVQ/City and Guilds/BTEC
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