Delivery Manager (End User Computing)

Nottingham Source: WhatJobs

See advert for pay

Overview

In this Delivery Manager role, you will own the end-to-end Evergreen service delivery from Nottingham within a global, multi-location setup. You will manage a 26-week service window, coordinating internal teams, customers, and third parties to ensure smooth releases and deployments. You’ll drive service improvement, reporting, and stakeholder engagement while supporting onboarding for new customers. This role offers impact through process maturity, automation, and delivering outstanding service in a global Operations context.

Responsibilities

Lead end-to-end delivery of the Evergreen service to customers within a 26-week cycle
Manage stakeholder relationships and on-site visits as needed; produce MI and dashboard reports; oversee SLA and contractual delivery
Handle ITIL-aligned processes and ensure users are identified, approved, and scheduled for releases; communicate outcomes
Produce weekly and contractual reporting; capture lessons learned; identify presales opportunities and service improvements
Own and produce deployment/project plans; manage changes via BMC Remedy ITSM/ServiceNow; oversee release deployment via Verdant; first point of escalation
Monitor and manage release readiness, exceptions, and challenges; coordinate data sources for KPI/SLA reporting; collaborate with Evergreen team members
Oversee onboarding for new customers; support adoption and identify gaps during rotation

Key requirements

3+ years of project management or similar responsibility
Prince2 Foundation & Practitioner certification
ITIL Foundation certification
Ability to work under pressure and plan proactively
Strong interpersonal and presentation skills; excellent communication at all levels
Self-motivated, capable of working independently or in a team
Proven ability to coordinate cross-functional teams and own escalations to resolution
Security clearance or ability to obtain clearance (must be either cleared or eligible)