You will manage a sizeable SMB portfolio, acting as a trusted advisor to help customers achieve Salesforce DevOps goals and realize value from Gearset. By driving retention, adoption, and expansion, you partner with cross-functional teams to scale success. You’ll work with a mix of global logos and growing SMBs, shaping how Gearset delivers ongoing impact. This role offers ownership, collaboration, and opportunities to influence product and strategy as you help customers scale their DevOps journey.
Pay / Benefits
Long Term Incentive scheme
Personal development budget
Hybrid working
25 days holiday + bank holidays (buy option)
Company pension (matching up to 5%)
Bupa health care and life insurance
Responsibilities
Own and manage a portfolio of ~500 accounts, building deep relationships to understand goals and value opportunities
Identify expansion opportunities, protect retention, and increase product adoption across your portfolio
Conduct structured outreach and discovery to prioritize where to engage, ensuring the right customers receive appropriate attention
Develop deep understanding of each customer's Salesforce DevOps maturity, challenges, and ambitions to spot deeper adoption opportunities
Collaborate with Account Managers to surface and progress commercial opportunities and support long-term customer success
Identify early risk signals and proactively engage customers to maintain trajectory
Voice customer feedback internally to product, marketing, and sales to improve experience
Contribute ideas and experimentation to improve customer engagement at scale
Key requirements
B2B customer-facing experience (Customer Success, Account Management, or Sales)
Commercially curious with ability to uncover growth opportunities
Confident in guiding discovery calls and conversations to understand goals and challenges
Ability to explain complex technical topics clearly and a strong desire to learn
Highly organized with ability to manage a large portfolio and prioritize effectively
Nice to have: experience in a B2B SaaS environment
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