In this role you own end-to-end operation of Oracle BSS platforms, ensuring availability, performance and resilience. You act as the technical authority for critical incidents and programmes, guiding release governance, stakeholder management and DevOps/SRE transformation. You define roadmaps aligned with Vodafone UK priorities and drive automation, observability and continual service improvement. You lead cross-functional collaboration with Architecture, Delivery and business teams to sustain platform health and stakeholder confidence.
Responsibilities
Own end-to-end operation of Oracle BSS platforms (Siebel CRM, Oracle OSM, Oracle BRM) and related applications
Define and deliver technical roadmaps aligned with business priorities
Lead capacity planning, risk management and continual service improvement
Ensure SLAs, KPIs and service management requirements are met
Lead incident recovery and ensure timely service restoration
Govern Problem Management, root cause analysis and preventative actions
Oversee deployment readiness, rollback strategies and production-readiness reviews
Coordinate cross-environment release planning and Change Management
Drive automation across deployment, monitoring and operations
Implement CI/CD with Jenkins, GitHub and Azure DevOps
Set observability standards using Dynatrace, Splunk and related tools
Reduce repetitive work through automation and efficiency improvements
Build relationships with customer stakeholders, business teams and vendors
Act as senior escalation point for critical BSS platform issues
Provide executive updates and risk assessments
Partner with Architecture, Delivery and Business teams on priorities
Lead and mentor L1-L3 support engineers and promote knowledge management and DevOps/SRE practices
Key requirements
extensive telecom IT experience and Oracle BSS expertise (Siebel CRM or Oracle BRM)
minimum five years’ experience leading application support or operations teams
experience in production services management and major-incident recovery
Unix/Linux administration and Oracle SQL troubleshooting
ITIL-aligned incident, problem, change and release management
experience with production operations, stakeholder management and vendor engagement
practical experience with DevOps and SRE practices and automation initiatives
clear communication of complex technical matters to diverse stakeholders
experience with cloud technologies, containers and Kubernetes is a plus
familiarity with monitoring and observability platforms is advantageous
knowledge of Oracle OSS components is beneficial but not required
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.