Professional Services Engineer

Overview

In this role you will serve as the senior technical escalation point for complex security system projects, delivering expert support across Access Control, CCTV, Intercom, and integrated platforms. You’ll work with clients and internal teams to resolve issues, support deliveries, and help set technical standards. The position offers opportunities to influence project outcomes, mentor engineers, and shape security deployments in a forward-thinking team.

Pay / Benefits

• Competitive salary
• Generous annual leave including birthday
• Company pension scheme
• Medicash health plan
• Company parking
• Wellbeing support

Responsibilities

• Lead complex fault resolution for access control, CCTV, intercom, and integrated systems
• Provide senior technical support to clients both remotely and on-site
• Support project delivery via system commissioning, upgrades, and migrations
• Collaborate with Project Managers and Engineers on system design and planning
• Conduct system audits, health checks, and performance reviews
• Mentor engineers and share best practices
• Act as a trusted technical advisor to key clients

Key requirements

• Proven experience with enterprise security systems and commissioning
• Hands-on knowledge of Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)
• Solid understanding of Windows Server, SQL databases, IP networking, and virtualization (VMware/HyperV)
• Strong diagnostic and problem-solving abilities for integrated systems
• Excellent communication and client-facing skills
• Ability to produce clear, professional technical documentation
• Full UK driving licence

• Excellent communication
• Client-facing skills
• Mentoring and sharing expertise
• Genetec Security Center
• Gallagher Command Centre
• Lenel OnGuard

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